I was thrilled to have come across a trading platform and exchange like Koinex, which was Indian and enabled trading in Indian Currency. While trading on the platform is a breeze and a pleasure dealing with the platform itself is a nightmare. It all started with me making a big mistake by giving BCH address to transfer BTC from my other account. It is when I realised that what we are dealing with is just smoke and mirror…if something goes wrong at Koinex, all you have is thin air. No person you can talk to, no customer care number, social media accounts that is a one way street. After leaving messages after messages, I finally heard from them.
The dangers of it hit me really hard, when suddenly one day I was locked out of my account, without explanation and intimation. My money and cryptocurrency are both on the other side of the login and Koinex isn’t allowing me in. Every time I want to log in, it says ‘Your account is being monitored. All activities have been disabled’. I have left countless requests on the Twitter Handle, raised tickets but nothing. They are treating me like a criminal for no fault of mine.
I think I may have been duped. Has anyone else had bad experiences? Is there a legal recourse we can take? How the hell can I get my money back?
Responses will be appreciated.